Sweet Lemon (www.SweetLemonCandy.com) Privacy Policy

Introduction
This Privacy Policy outlines Sweet Lemon ("we," "our," or "the Company") practices with respect to information collected from users who access our website at www.SweetLemonCandy.com ("Site"), or otherwise share personal information with us (collectively: "Users").

Grounds for Data Collection

At Sweet Lemon and www.SweetLemonCandy.com, we are committed to respecting your privacy and ensuring transparency in how we collect, use, and protect your personal information. This Privacy Policy explains how we process your personal information, which refers to any information that may potentially identify you ("Personal Information"). By using our website and services, you agree to the terms of this Privacy Policy.

1. Legal Grounds for Data Collection

We collect personal and non-personal information to provide you with a seamless and personalized experience. The legal grounds for collecting this data include:

• Contractual Obligation: To fulfill your orders, provide customer support, and deliver the products or services you request.
• Legitimate Interests: To improve our website, services, and marketing efforts, and to better understand your needs and preferences.
• Consent: For optional activities such as subscribing to newsletters, completing surveys, or participating in promotional campaigns.
• Legal Compliance: To comply with applicable laws, regulations, and financial obligations.

2. Types of Data Collected

• Personal Information: Includes your name, contact details (email, phone number, address), payment information, and order history.
• Non-Personal Information: Includes cookies, IP addresses, browser types, and website usage data, which we use for analytics and website improvements.

3. How Your Data Is Used

We use your data to:

• Process orders and provide customer support.
• Enhance website functionality and improve user experience.
• Communicate updates, promotions, or new offerings (only with your consent).
• Comply with legal obligations and safeguard against fraud or misuse of our services.

4. Data Security and Sharing

Your data is securely stored, and we implement technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction.

We do not sell or share your personal information with third parties, except:

• As necessary to fulfill your order (e.g., payment processors, shipping providers).
• As required by law or to comply with legal obligations.

5. Your Rights

You have the right to:

• Access, update, or delete your personal information.
• Opt out of receiving promotional communications at any time.
• Limit or object to specific types of data processing.

To exercise your rights or make inquiries about your data, please contact us at info@sweetlemoncandy.com.

6. Consent and Acknowledgment

By using www.SweetLemonCandy.com, you consent to the collection, storage, use, disclosure, and other uses of your Personal Information as outlined in this Privacy Policy.

This processing is necessary for:

• Performing our contractual obligations to provide you with our services.
• Protecting our legitimate interests.
• Complying with applicable legal and financial regulatory obligations.

7. Informing Your Decisions

We encourage all users to carefully review this Privacy Policy and make informed decisions about the information you choose to share with us.

Thank you for trusting Sweet Lemon and www.SweetLemonCandy.com. If you have any questions or concerns about our Privacy Policy, please don’t hesitate to contact us at info@sweetlemoncandy.com.

What Information We Collect

At Sweet Lemon and www.SweetLemonCandy.com, we collect two types of data from our users: Non-Personal Information and Personal Information. Below is a breakdown of each category and what it includes.

1. Non-Personal Information

Non-Personal Information refers to un-identified and non-identifiable information collected during your use of the Site. This data does not identify you personally and is primarily used to enhance the functionality and overall user experience of the Site.

Examples of Non-Personal Information we may collect include:

• Aggregated Usage Data: Information on how you interact with the Site, such as pages viewed, links clicked, and actions taken.
• Technical Information:
• Browser type and operating system
• Language settings
• Access times and dates
• Referring and exit pages

This information helps us understand user behavior, improve performance, and tailor the design of our website to better serve you.

2. Personal Information

Personal Information refers to data that can directly or indirectly identify you as an individual. This information is collected to provide services, fulfill orders, and enhance your experience.

Types of Personal Information We May Collect:

Device Information:

• Geolocation data
• IP address
• Device identifiers (e.g., MAC address, UUID)
• Website activity data

Registration Information:

• Full name
• Email address
• Shipping/billing address
• Phone number
• Payment details

Order Information:

• Purchase history
• Product preferences
• Special instructions for custom orders

Communication Data:

• Emails, phone calls, or messages sent to us
• Responses to surveys, promotions, or feedback requests

Billing and Payment Information:

• Credit/debit card details or other payment methods
• Billing address and verification data

How We Use This Data

We use your data to:

• Process and fulfill your orders
• Provide customer service and support
• Send order updates or respond to inquiries
• Improve our website and user experience
• Comply with legal and financial requirements
• Send marketing materials (only with your consent)

How Do We Receive Information About You?

We may receive your Personal Information through the following channels:

• When you voluntarily submit information (e.g., placing an order or contacting us)
• When you use or navigate our Site
• From trusted third-party service providers (e.g., traffic and analytics tools)

How We Use Your Information

Communicating With You:

• Sending order confirmations and service updates
• Responding to customer service inquiries
• Sharing important changes to policies or services

Enhancing Your Experience:

• Customizing your interactions with our website
• Showing tailored content and promotions
• Delivering exclusive offers and candy launches

Improving Our Services:

• Conducting analytics and performance evaluations
• Fixing bugs and enhancing website security

Other Uses:

• Complying with legal obligations
• Preventing fraud or unauthorized use
• Assisting with legal investigations if required

Sharing Information with Trusted Third Parties

We may share your information with carefully selected partners who help us provide and improve our services, including:

Site Operations:

• Website hosting and maintenance
• Secure data storage and encryption

Service Delivery:

• Shipping providers
• Email marketing tools (with your consent)
• Customer support systems

Research and Analytics:

• Website usage tracking
• Customer behavior analysis

Advertising and Marketing:

• Showing relevant ads and offers
• Running retargeting or reminder campaigns

Legal Disclosures

We may disclose your Personal Information if necessary to:

• Comply with laws, regulations, or legal processes
• Enforce our Terms of Use or investigate potential violations
• Prevent fraud, security threats, or illegal activities
• Protect the rights, safety, and property of Sweet Lemon, our users, or others
• Cooperate with law enforcement or legal proceedings

By using www.SweetLemonCandy.com, you agree to the practices outlined in this Privacy Policy.

For any questions, concerns, or to exercise your privacy rights, please contact us at:
📧 info@sweetlemoncandy.com

We’re here to help and ensure your experience with Sweet Lemon is as sweet—and secure—as possible.

User Rights

At Sweet Lemon and www.SweetLemonCandy.com, we deeply respect your privacy and your right to control your personal information. As a valued user, you are entitled to the following rights regarding how your data is collected, used, and stored:

Your Rights

Access and Confirmation

• Request confirmation as to whether or not your personal information is being processed.
• Access the personal information we store about you, along with relevant details.

Data Portability

• Receive a copy of the personal information you’ve directly provided to us in a structured, commonly used, and machine-readable format.

Rectification

• Request correction of inaccurate or incomplete personal information held by us.

Erasure ("Right to Be Forgotten")

• Request deletion of your personal information, subject to our legal or regulatory requirements.

Objection

• Object to the processing of your personal information when such processing is based on our legitimate interests.

Restriction

• Request to restrict the processing of your personal information in certain circumstances (e.g., while we verify its accuracy or evaluate an objection).

Complaint

• Lodge a complaint with a relevant supervisory authority if you believe your rights under data protection laws have been violated.

Important Notes

Please be aware that your rights are not absolute and may be subject to applicable legal obligations or our legitimate business interests. Each request will be assessed on a case-by-case basis in accordance with privacy regulations.

How to Exercise Your Rights

If you would like to exercise any of the rights listed above or have questions regarding your personal data, please reach out to us directly:

📧 Email: info@sweetlemoncandy.com
📞 Phone: (208) 648-2600
📬 Mailing Address: Sweet Lemon Candy, Garden Grove, California

We will respond to your request in a timely manner and in accordance with applicable data protection laws.

Thank you for trusting Sweet Lemon with your personal information. Your privacy matters, and we are committed to protecting it every step of the way.

Data Retention Policy

At Sweet Lemon and www.SweetLemonCandy.com, we retain your personal information only for as long as necessary to provide our services and fulfill our obligations. This includes complying with legal requirements, resolving disputes, and enforcing our internal policies.

The retention period is determined based on the type of information collected and its intended purpose, while considering legal obligations and business needs. Our goal is to securely delete outdated or unused data at the earliest appropriate time.

In accordance with applicable laws and regulations, we may retain certain records containing personal data, order history, correspondence, and account-related information for compliance and auditing purposes.

We also reserve the right to correct, update, or remove incomplete or inaccurate data at any time, at our sole discretion.

Cookies and Tracking Technologies

We, along with trusted partners, use cookies and similar technologies to improve your experience when visiting www.SweetLemonCandy.com and using our services.

What Are Cookies?

Cookies are small text files stored on your device when you browse our website. They help streamline navigation, remember your preferences, and enhance your interaction with our site. Cookies may also help ensure the ads you see are relevant to your interests and assist us in gathering analytics to improve our services.

Types of Cookies We Use:

• Session Cookies: These are temporary and deleted once you close your browser. They support essential functions during your visit.
• Persistent Cookies: These remain on your device for a set period to remember your settings and preferences for future visits.
• Third-Party Cookies: Set by external tools or platforms (e.g., analytics services) that track usage or display content on our site.

Cookies themselves do not contain personally identifiable information. However, if you’ve shared personal information with us, we may associate it with cookie data to improve your experience.

You can remove or block cookies through your browser settings. Please note that disabling cookies may impact certain features and limit functionality on our website.

Analytics and Google Tools

We utilize tools like Google Analytics to better understand how visitors interact with our website. This tool collects anonymous data such as pages visited, time spent on site, and user activity—never your name or personal identifiers.

This data helps us optimize our content and improve performance. We do not combine Google Analytics data with personally identifiable information.

Google’s ability to use and share information collected through Google Analytics is governed by the Google Analytics Terms of Use and the Google Privacy Policy.

Third-Party Information Collection

This Privacy Policy applies exclusively to Sweet Lemon and the data we collect directly. If you interact with third-party websites or services (e.g., through external links or payment processors), their data practices may differ.

We encourage you to carefully review the privacy policies and terms of any third-party websites you engage with. We are not responsible for the privacy or data protection practices of other entities or individuals that we do not manage or control.

For any questions or concerns about our data practices, feel free to contact us at:

📧 info@sweetlemoncandy.com
📞 (208) 648-2600

We’re committed to protecting your privacy and providing transparency every step of the way.

How We Safeguard Your Information

At Sweet Lemon and www.SweetLemonCandy.com, the privacy and security of your personal information are incredibly important to us. We follow industry-standard procedures and best practices to keep your data safe, secure, and confidential.

Our Security Practices

🔒 Data Safeguards:
We implement both technical and organizational security measures to prevent unauthorized access, misuse, or disclosure of your data. This includes the use of data encryption, secure storage solutions, firewall protections, and continuous system monitoring to identify and mitigate potential vulnerabilities.

🤝 Third-Party Compliance:
Any third-party vendors, affiliates, or service providers we partner with are held to strict confidentiality and security standards. These partners are contractually obligated to use your data only for agreed-upon purposes and must protect it using safeguards that align with our policies.

🔄 Regular Security Assessments:
We routinely review and update our security protocols to stay aligned with technological advancements and respond to evolving cybersecurity threats.

Limitations of Liability

While we take every reasonable measure to protect your personal data, no security system is entirely foolproof. We cannot guarantee that unauthorized access, data loss, or breaches will never occur.

By using our Site, you acknowledge and accept that:

• While we work hard to prevent unauthorized access, no system is 100% secure.
• You are responsible for taking steps to protect your personal data when using our website.
• We are not liable for breaches resulting from misuse of the Site by third parties.

Your Responsibility

To help protect your data, we encourage you to:

• Use strong, unique passwords for your accounts.
• Keep your login information confidential.
• Be cautious when sharing personal or sensitive information online.

If you suspect unauthorized access to your account or have concerns about our data security practices, please contact us immediately at info@sweetlemoncandy.com.

Your trust means everything to us, and we remain committed to keeping your information safe.

Data Transfers Outside the EEA

Please note that some of our service providers or data processors may be located outside the European Economic Area (EEA). When we transfer data internationally, we only do so in compliance with applicable laws—either to countries recognized for offering adequate data protection or by entering into legal agreements that ensure your information is protected.

Advertisements & Personalized Ad Technology

We may partner with third-party advertising technologies to display ads that are more relevant to your interests while you browse www.SweetLemonCandy.com. These partners may collect information about your browsing behavior to help deliver personalized ad experiences.

How It Works:

📊 Data Collection:
Third-party advertisers may collect data such as pages you visit, links you click, and time spent on the site. This data helps serve you ads that match your interests.

🍪 Cookies & Tracking:
These technologies may use cookies or similar tools placed on your device to monitor your interactions and serve targeted ads.

How to Opt Out of Personalized Ads

We fully respect your right to control your ad experience. You can opt out of many third-party advertising networks through the following tools:

• NAI Opt-Out Tool: http://optout.networkadvertising.org/#!/
• DAA Opt-Out Tool: http://optout.aboutads.info/#!/

Please note that opting out of personalized ads does not stop all advertisements—it simply means the ads you see won’t be tailored based on your activity or preferences.

Your Privacy Matters

We are committed to transparency, security, and giving you control over your information. If you have questions about advertising practices or need assistance managing your preferences, feel free to contact us:

📧 info@sweetlemoncandy.com
📞 (208) 648-2600

Marketing Communications

At Sweet Lemon, we may use your personal information—such as your name, email address, or phone number—to share promotional materials or special offers we think you’ll enjoy. These communications may come directly from us or be sent through our trusted third-party partners.

We always respect your right to privacy. Every marketing message we send will include an easy way to opt out. If you choose to unsubscribe, we will promptly remove your contact information from our promotional lists.

Please note: Even if you opt out of marketing emails, we may still send you important communications related to your orders, account, or service notifications (e.g., order confirmations or support updates).

Corporate Transactions

In the event of a business change—such as a merger, acquisition, asset sale, or restructuring—your personal information may be transferred to the acquiring party. The new entity will assume all rights and responsibilities outlined in this Privacy Policy and continue to protect your data as described here.

Our Policy on Minors

Protecting children’s privacy is extremely important to us. Our website and services are not designed for or directed at anyone under the age of 18, and we do not knowingly collect personal information from minors without verifiable parental or legal guardian consent.

If we become aware that we’ve collected personal data from a minor without the proper consent, we will take immediate action to delete that information.

👨‍👩‍👧 Parental Notice:
If you are a parent or legal guardian and believe your child has submitted personal information to us without your permission, please contact us right away so we can resolve the issue.

Contact Us Regarding Minor Privacy or Other Questions

📧 Email: info@sweetlemoncandy.com
📞 Phone: (208) 648-2600

We are committed to addressing any concerns promptly and protecting the privacy of all our visitors—especially minors.

Policy Updates and Amendments

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any material changes will become effective immediately upon being posted on our website. The date of the most recent update will always be listed in the “Last Modified” section below.

By continuing to use www.SweetLemonCandy.com after these updates are published, you acknowledge and agree to the revised terms of our Privacy Policy.

How to Contact Us

Have questions about our site, how we collect and use your information, or anything else related to your privacy?

Reach out to us any time:

📧 Email: info@sweetlemoncandy.com
📞 Phone: (208) 648-2600
📬 Mailing Address:
Sweet Lemon Candy
Garden Grove, California

Thank you for trusting Sweet Lemon—we’re here to keep your information safe and your experience sweet!

Last Modified: March 27th, 2025